Leader in the information age requires empathy

Life today is much more complicated than they were 30 years ago, there was no laptop, no email, no mobile phones.Compared with fast section gather together in today's work and personal life, all things happen relatively slow pace.

Today, mobile devices, social media and 24 hours a day, means more and more work and non-work roles overlap, almost everyone in the work at home after work or weekend.

"If you look at a lot of work related emails, so Sunday evening becomes a new on Monday morning.Mail always hope can be in a few hours, not days to get a reply.Sometimes, people will feel that the company pay more attention to 'busy' rather than business.I think we should consider to be clear about, in the company or in life, whether this borderless culture is what we want?It really can bring to our work or happy amateur life the best results and the best innovation?"Lausanne, Switzerland, the international school of management, management development institute professor of marketing and strategic Frederic Dalsace says.

However, is not only a fundamental changes have taken place in white-collar work.Digital and industrial, such as the Internet has changed the nature of blue-collar work.In the new computer and mobile applications and information interpretation skills, new technology to make the work to some extent easier, safer and more demanding.

For reflective leadership

Technology development so fast, it is not necessary to spend so much energy to learn after a few months might be outdated specific solutions;And encourage people to establish a continuous learning attitude is more important.

To do this, leaders should take a first called reflective leadership way of thinking, secondly, in the workplace training basic qualities such as compassion, modesty and fearless.

Reflection can help leaders develop, manage and adopted many kinds of led ventilation.

Reflective leadership is a kind of method, leaders can constantly reflect on what they do, in the leadership role behavior, and in a constructive way to assess their own decisions, errors, and success.What did I do, my behavior led to the result?Today I made any progress?I use what tools?I learn?How do I get better?Who can help me?

These are all good at leaders will ask your questions.Reflection can also help the leader development, understanding, and adopt the most suitable for different individuals and diversity of the leadership style, the biggest impact.

Lead to customer as the center and three foundation of innovation

Dalsace emphasis not usually associated with management and leadership development in the field of skills, but a leader need to master completely different things.

"Compassion, modesty and fearless leadership and take the customer as the center and the real foundation of innovation."Dalsace explains.

Empathy, the ability to perceive others, it is necessary to create Shared value, which is the primary starting point of the customer as the center, also with colleagues, team members or supplier for a necessary condition for effective interaction.Modesty can help people open to learning new things and adopt new ways of thinking, humility is indispensable in demand in the rapidly changing and innovation personality elements.Last but also very important, fearless help people dare to think, adventure and trying new things.

Work - non-working line management

The world more and more workers find work and life pressure is more and more big, they need to be a better way to manage the boundaries between work and non-work life.Why is that?In order to make the work more efficient, productive and innovative, people must be able to focus on the job;On the other hand, to meet the personal life, it has to focus on what they think is important.Both work and non-work life stage promote each other, influence each other.

"People have different personal strategies to deal with the balance between work and non-work.Some of us choose to merge, others choose to separate, also some people will be a combination of these as their strategy.Choose what way depends on your control of the state of work, life and personality."Dalsace says.

Combined methods means that a person can easily switch between work and non-work roles;Emphasizes separation method with clear boundaries between work and non-work.When a person is on weekdays adopts combined methods, and on the weekends when separation method is adopted, there may be a combination of both.

Leaders have a responsibility to be a role model, and make sure everyone in your team have a chance to use the most suitable strategy to achieve the balance between work and non-work.

Empathy, modesty and fearless leadership and customer in the heart and create a new really is based

"Of these different strategy pattern is open, is to help people in jobs and important way to keep the best state outside of work."

Good ethics helps to make decisions in challenging circumstances

Dalsace even pointed out that the moral integrity should be included in the study of management and leadership.

"Ethics can help us to find and create meaning and purpose of building a company, and support each organization to benefit the society as a whole way."

Artificial intelligence (AI), machine learning, and other modern technology to improve business and people's life provides a great opportunity.But the question is: human artificial intelligence in what circumstances, should be allowed to have how many decisions.A high degree of moral integrity and to put forward an eye-opener, will help us to make a conscious decision on such problems.

"I sincerely hope that we can teach future leaders to think, what we really want to where and in what ways of using advanced technology to create all the possibilities."Dalsace concluded.