The value of real-time remote service

What is meant byThe remote service?The remoteservice是指无需Visit customersThe scene,canforCustomer to provide any services.usually,The remote service byLocate the data operation resultUsing remote connections and toolsTo provide.Locate the data operation resultcenterIs a global professional knowledge hub, whatever time zone and location, customer can easily obtain the needed support.

D virtueBig data runcenterThe globalProfessional knowledge

Locate the data operation result, head of the centerJanne KytokariSaid: "we run by vickers vimy deda data center offers a remote service.We run large data center team including the persons with specialized knowledge in customer industry, such asprocessAnd equipment experts, as well as in the network security and condition monitoring of the persons with specialized knowledge and other professional services.The center will be linked to our experts from all over the worldvirtualTeam and service for our customers.No matter what the customer needs to help, we can all be found in the global experts network need professional knowledge."

No matter what our customers needThe sample ofHelp, we can find the required in our global experts network expertise."

In the service ofCustomers all over the world

"With the help of a remote connection and industry to the Internet, we can real-time connection to the customer's equipment, almost can be located anywhere in the world of customer service."KytokariSaid.Last year, thanks to new crownPneumonia outbreak,Challenge, limited to the customer site, this allows us to continue to provide service as usual.Although we can't to send team to each customer, but we can still by experts and local serviceRun large data centersGlobal collaboration between, help, solve the problem and provide services.For example, we have a remote monitoringCar and halt production and even remote debugging the control system, all was a huge success.This adds a new element to the performance of our regular service, remote monitoring and performance of services and support us."

D virtueRun large data centersThe team includesIn the industryIn theThe persons with specialized knowledge, e.g.processAnd equipment experts, as well as in the network security and condition monitoring of the persons with specialized knowledge and other professional services.

Provide remote support for the field service team

"Run large data centersProvide remote service network, can according to customer demand for collaboration, and provide support to our site service team."D virtuesystempulpVice President of business lines and energyAndersOhrbladSaid."这意味着我们的现场人员知道，在设备调试和bootSuch as cases, they can rely onRun large data centersSupport.For example, for the factoryboot, we can only have one or two team members in the field, and the other teamMembers of theYou can through ourRun large data centersWork with them.This is with a boot team.The only difference is that some of themWork is throughThe remoteTo complete the.This way, with the dimensional virtue and customer attention on sustainability and cost-effective remain well."

Real-time remote connectiontheAbility to supportforThe customerbringThe real value."

Ensure that always support

Customers can benefit from two aspects in the dimension of virtueRun large data centers: to provide a remote service fast response time and the required professional knowledge;And can be customized services according to the customer's target.

D virtueRun large data centersCan provide for the customerThe customerThe scenepowerandThe customerInside the company can't provide service and professional knowledge.OhrbladExplained: "for example, we have developed a professional industrial Internet applications, can help analyze the data, monitoring process and optimize performance.These operational data, combined with our active maintenance plan and equipment service history, make dimensional virtue in a unique position to provide active support.We can demand for the forthcoming warning, by predictive maintenance to improve the maintenance plan, and to find opportunities to improve the overall operation and maintenance.This kind ofthroughReal-time remote connection to get the support of the ability to bring real value for our customers."

KytokariAdded:"Our customers know that if they send problem,willgetBack to theThe complex.When they use the service,Such asprocessprocessOptimization orequipmentReliability monitoring, they will understandD virtueReally havePersonnel handlingTo check alarm and tracking.They can rely on us to provide emergency feedback and advice, and help them in advanceplanning."

Remote clients to achieve goals

"Run large data centersThe advantage of the service will also depend on customersThe requiredThe service goal."KytokariPointed out."例如，我们的团队可以通过processBottleneck elimination, control enhancement and operator guidance, help them to achieveprocessThe optimization goal, this leads to a number of possibilities.According to the expert advice, can get better energy efficiency, better quality, higher production efficiency, and efficient use of raw materials.In addition, if the customer wants to improve the reliability of equipment, we can predictandTo implement the monitoring application.This can improve availability, simplify the maintenance plan, reduce unnecessary zeroThe ministry ofA replacement, so as to reduce the cost.We also as needed to provide expert support, rapid and reliableprocessWith the equipment troubleshooting, and accurately completedCause of failureRoot cause analysis.

"We depend on data to guide, the use of advanced applications are analyzed."KytokariAdded."将数据分析的结果与Run large data centersThe combination of professional knowledge,And their understanding of the process problems and customer, we will get a comprehensive understanding.Our forecast tool also make us have more time to react, so we can help customers stay ahead before any impending problems.

"No matter what our customers needThe sample ofHelp, we can find in our global experts network required professional knowledge."KytokariSaid.

The remote service will continue to exist

OhrbladAdded: "last year, forcing the client and the virtue to seek a new way of cooperation, we will be able to quickly adapt to, thanks to our mature industrial Internet and remote solutions.I believe that no matter what kind of difficulties, we are able to continue to provide a high level of service.Our company also pushing customer support, which is always the key elements of the changing business environment.

KytokariConcluded: "at present, d by virtueRun large data centersFor remote services have done a lot of investment.The remote service will continue to exist.We benefit from the data and understand the data changing everyday, all the advanced technology and machine learning provides the possibility of growing, too.It's hard to imagine where five years later, we will!"

Author: Peter Cura

In real lifeHow is the remote service?

On-demand service

Through the on-demand service agreement, when customers need help,Feel free to contactRun large data centers.Although customers usually require emergency services to support such as troubleshooting unscheduled task, we will be on a regular basisFor the plansextask,Such as maintenance downtime,And one-time items,Such asbootproject,To provide support.No matter what customers have needs, d virtue of experts can be on the sceneorThe remoteforTo assist.

Equipment monitoring and service reliability

Through the equipment monitoring and reliability service agreement, to ensure that our customersshipmentlineFluctuations, reliable performance, status, and alarm monitoring, and maintenance trend analysis and forecasting demand for help.We use special development of Internet applications for intelligent monitoring.Our experts to use these applications to provide information, to ensure that customerrunreliableAnd help themprocessProcess."a续监控还为我们的现场服务人员提供支持。当他们看到设备的性能历史记录和实际细节时，便可以调整服务协议以适应其当前状态，并对其进行优化。”维美德systemPulp and the energy business vice PresidentAndersOhrbladSaid.

Process monitoringandOptimization services

With the project or one-time optimizationequipmentaCompared to continue monitoring, process monitoring and optimization services range, which aims to find the way to improve the customer running effect, longer cycle.Process performance agreement can focus on optimizing the factory capacity in a particular area,Energy and cost efficiency, and even to optimize the overall performance of the factory.