On-site service digital leap

D virtue is the strategic important site service.Part of the investment is called @ new digital application of the Field, it will connect to the company's on-site service professionals.Will be completed in the summer of 2020, the global promotion.

"The new platform will integrate and simplify our worldwide planning, scheduling and execution field service operations.By improving the transparency of employee, realizes field service experts and locate the data center remote connection operation, result will further improve the dimensional virtue's ability to provide best service to the customer.This can be faster and more accurately to the customer site to provide the required services.It will also enable us to provide better prediction and advisory services, and the maintenance of equipment and process for sharing for the customer and the service road map."D virtue field service director of growthAndersOhrbladSaid.

New platform would by increasing transparency, employees will be on-site service experts and locate the data center operation result remote connection, further improve our service."AndersOhrblad said.

Unified customer experience, no matter where

Run on the same platform, no matter where, can provide a more unified and similar customer experience.Now, guidelines, manuals and listing has been integrated in the digital tools, easy to use.

The platform between the service technicians and customers can achieve perfect remote connection.

"The application can help our planning staff assigned the best resources available at any time, anywhere at any time to make sure we provide quality customer service.Digital platform also allows us to adjust the health, safety and environmental principles, and the logical and user friendly way to embed it in service delivery, for our technical personnel, subcontractors and customers to contribute to the safety of employees."Ohrblad explains.The platform also allows for the technical service personnel and customers realize perfect remote connection.

Run on the same platform, no matter where, can provide a more unified and similar customer experience.

For you!- more powerful than ever before

Last year, the dimension of virtue field service personnel organization has increased by more than 11%, making it has 1100 technical personnel, planning personnel, managers and support staff.@ Field, besides can be used as a tool of labor distribution, can also be in a large global organization provides a unified and more efficient ways of working, support to improve customer satisfaction and the development of the company's overall performance virtue.

"Our goal is to be a leader, on-site service @ Field, I believe, will play a key role in achieving this goal.Our people immersed in a new way of working, I am glad to see that we're taking a digital leap results."Ohrblad said.

For me and my clients, @ Field make things more smoothly

I think this new digital tools for my work has produced many positive effects.I like to put all the materials and work order in one place.Integrated reporting features to make customers can real-time tracking of my work: I can record my service execution, and at the scene of the moment to be sent to the customer.I can also pass @ Field suggest further maintenance or process research and development activities, to make a contribution to the success of the customer.Brazil d virtue on-site service professionals Jonatan Melo said.

We often see in the customer contract to provide remote support, even in the on-site service.In Covid - 19 during the crisis, we launched @ Field, through a global Field service in the remote support, provide immediate help to our customers."Ohr - continued blad.

I can also pass @ Field suggest further maintenance or process research and development activities, to make a contribution to the success of the customer.
Jonatan Melo said.